Simple Questions Lead to Elegant Solutions

Washing tomatoes

Simple Questions Lead to Elegant Solutions

 

Sometimes it’s the simple questions that reveal the most important answers. That’s what Ardent Mills’ Bill Boyden discovered while working with Tomato Jos, a tomato processing company in Kangimi, Nigeria. The company was formed to process locally grown tomatoes - in season for only a short time - into paste so that the tomato harvest bounty can be preserved.

Tomato Jos was in the process of building a new warehouse to help expand their business and optimize the space for both raw materials and finished goods. At the same time, a staffing and process optimization project began for their expected growth. That is where Bill became involved. “I literally had no previous knowledge of tomato processing at all. So, Tomato Jos may have wondered why I was asking a lot of simple questions.” he said. “This project helped me to understand the dynamics of the supply chain – the seasonality of the farming activities, limited time from harvest to processing due to no storage, plant operations only scheduled for a few weeks based on their year-one business targeted sales – and the difficulty of creating an efficient staffing plan with all these considerations.”

It was these simple questions that helped lead them to a very customized three-phase staffing plan that would allow them to develop and upskill their staff at the same time that their business was shifting from raw materials to finished product production. “A staffing plan was developed which included several key benefits: team members from the adjacent farming operation could support raw material unloading and maintenance resource needs, inexperienced team members assigned to entry level roles would be provided with learning and development opportunities that would allow them to grow and expand their responsibilities for next phase of roles as the plant progressed. This changes provided a more optimal structure for plant supervision, engineering and laboratory functions,” said Bill.

Ironically, Tomato Jos noted that the real life value of appropriate staffing and systems is evident in how PFS itself works. “Our favorite thing about working with PFS has to be how committed the team is to getting us high-quality volunteers,” said Processing Manager Francis Bulus. “It’s evident in how, at virtually every point, the team communicates its volunteer recruitment plans, philosophy, and status to us, as well as how clearly they often map out our expectations and how these have to align with theirs.”

Tomato Jos management reports that recruitment is currently underway for the second stage of their operations, exactly in accordance with their elegant plan.

General Mills
General Mills, the founding member of Partners in Food Solutions, is one of the world’s leading food companies, operating in more than 100 countries and headquartered in Minneapolis, Minnesota.
Cargill
Cargill is an international producer and marketer of food, agricultural, financial and industrial products and services. Founded in 1865, the privately held company employs 150,000 people in 70 countries.
DSM
Royal DSM is a global science-based company active in health, nutrition and materials. By connecting its unique competences in Life Sciences and Materials Sciences DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders.
Bühler
Bühler is a global leader in the field of process engineering, in particular production technologies and services for producing foods and manufacturing advanced materials. Bühler operates in over 140 countries and has a over 10,000 employees worldwide.
Hershey
The Hershey Company, headquartered in Hershey, PA, is a global confectionery leader known for bringing goodness to the world through its chocolate, sweets, mints and other great-tasting snacks.
Ardent Mills
Ardent Mills is dedicated to helping our customers innovate and grow, with the industry’s broadest range of flours, mixes, blends and specialty products.
Smucker's
Inspired by more than 120 years of business success and five generations of family leadership, The J. M. Smucker Company makes food that people and pets love. The Company’s portfolio of 40+ brands, which are found in 90 percent of U.S. homes and countless restaurants, include iconic products consumers have always loved such as Folgers, Jif and Milk-Bone plus new favorites like Café Bustelo, Smucker’s Uncrustables and Rachael Ray Nutrish.